We believe in fairness and transparency. This policy clearly outlines what is refundable, what isn't, and how to request a refund if you believe one is warranted.
At WebSOL Soffttech, we are committed to delivering high-quality digital services and ensuring complete client satisfaction. This Refund Policy outlines the conditions under which refunds may or may not be issued for our services.
Due to the nature of digital services — where time, expertise, and resources are invested from the moment work begins — refunds are evaluated on a case-by-case basis following the criteria outlined in this policy.
By making a payment to WebSOL Soffttech, you acknowledge that you have read, understood, and agree to this Refund Policy in its entirety.
The following payments are strictly non-refundable under all circumstances:
Third-party expenses (ad budgets, domain fees, hosting, licensed assets) are non-refundable as these are paid directly to external vendors on your behalf and cannot be recovered by us.
A refund may be considered in the following limited circumstances:
Refund eligibility is assessed solely at the discretion of WebSOL Soffttech management. Approval of a refund request does not set a precedent for future requests.
In cases where a project is cancelled mid-way through execution, a partial refund may be issued based on the proportion of work not yet completed at the time of cancellation. The refund amount will be calculated as follows:
Partial refunds are issued at WebSOL Soffttech's sole discretion and are not guaranteed. Each case is reviewed individually based on documented project progress.
Different services carry different refund considerations:
| Service | Refund Policy |
|---|---|
| Website Development | Deposit non-refundable. Partial refund possible on unstarted phases only. |
| Mobile App Development | Deposit non-refundable. Refund evaluated per milestone completion status. |
| Digital Marketing / SEO | Non-refundable once campaign is live. First month's retainer is non-refundable. |
| Google Ads / Meta Ads | Management fees non-refundable. Ad spend refunds subject to platform policies. |
| Graphic Design / Logo | Non-refundable after first concept presentation. |
| Video Production | Non-refundable once filming or editing has commenced. |
| Content Writing | Non-refundable once drafts are delivered for review. |
| Social Media Management | Current month's fee non-refundable. Cancel with 30 days' notice. |
| Google My Business | Non-refundable once setup is initiated. |
| Data Entry | Non-refundable once work has commenced. |
Clients wishing to cancel a project or retainer service must notify WebSOL Soffttech in writing via email or WhatsApp. The following cancellation terms apply:
Verbal cancellation requests are not accepted. All cancellations must be submitted in writing to info.websolsoffttech@gmail.com and are effective from the date of written acknowledgement by our team.
To initiate a refund request, please follow the steps below:
Email info.websolsoffttech@gmail.com with subject line 'Refund Request — [Your Project Name]'
Provide your full name, project name, payment date, amount paid, and reason for the refund request
Our team will review your request and respond within 5–7 business days with a decision
If approved, refunds are processed within 7–14 business days to the original payment method
Refund requests submitted more than 30 days after the payment date will not be considered. We reserve the right to request additional documentation to process your claim.
We strongly encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback or payment dispute with their bank or payment provider. Most issues can be resolved quickly through direct communication.
If you have a genuine concern about a charge, please reach out to us first at info.websolsoffttech@gmail.com or +91 92337 70627. We are committed to resolving disputes fairly and transparently.